Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Information We Collect
When you register for our advanced floral arrangement courses, we collect basic details like your name, email address, and phone number. We also gather information about your experience level and specific interests in floral design to better customize your learning experience.
Our website automatically collects technical information including your IP address, browser type, device information, and how you interact with our platform. This helps us understand usage patterns and improve our service delivery across different devices and browsers.
As you progress through our career development programs, we track your course completion rates, quiz scores, and project submissions. This data helps us provide personalized feedback and recommendations for your continued growth in floral artistry.
How We Use Your Information
We use the information we collect to provide you with exceptional learning experiences and career development opportunities. Your personal details help us communicate important updates about courses, schedule changes, and new program offerings that align with your interests.
We never use your information for purposes beyond what's necessary to provide our services or what you've explicitly consented to. Your learning journey remains the focus of all our data processing activities.
Information Sharing and Disclosure
We do not sell your personal information to third parties. However, there are specific circumstances where we may share your data with trusted partners and service providers who help us deliver our educational programs.
Service Providers
We work with carefully selected companies that provide essential services like payment processing, email delivery, and cloud hosting. These partners have signed strict confidentiality agreements and can only use your information for the specific services they provide to us.
Educational Partners
When you express interest in advanced certifications or specialized workshops, we may share relevant contact information with our approved educational partners and industry professionals. This happens only with your explicit consent and helps create valuable networking opportunities.
Legal Requirements
In rare cases, we might need to disclose information if required by law, to protect our rights, or to ensure the safety of our community members. We'll always notify you when legally permitted if such disclosure becomes necessary.
Your Privacy Rights
You have significant control over your personal information. Understanding and exercising these rights helps you maintain the privacy level you're comfortable with while still receiving the full benefits of our programs.
Access Your Data
Request a complete copy of all personal information we have about you, including your learning progress and communication history.
Update Information
Correct any inaccurate details or update your preferences directly through your account dashboard or by contacting our support team.
Delete Your Account
Request complete removal of your personal data from our systems, though some information may be retained for legal compliance.
Control Communications
Opt out of marketing emails while still receiving essential course-related communications and important account updates.
To exercise any of these rights, simply contact us using the information provided at the bottom of this page. We typically respond to requests within 5 business days and complete most actions within 30 days.
Data Security and Protection
Protecting your personal information is a responsibility we take seriously. We've implemented multiple layers of security to safeguard your data against unauthorized access, modification, or disclosure.
Technical Safeguards
All sensitive data transmissions use industry-standard SSL encryption. Our servers are protected by firewalls and undergo regular security audits. Payment information is processed through PCI-compliant systems and never stored on our servers.
Access Controls
Only authorized team members can access personal data, and only when necessary for providing support or delivering services. All access is logged and monitored. We conduct regular training to ensure our staff understands current privacy protection standards.
Data Backup and Recovery
Your information is regularly backed up to secure, geographically distributed servers. This ensures your learning progress and account details remain safe even in the event of technical issues or natural disasters.
Data Retention and Deletion
We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
When data reaches the end of its retention period, it's permanently deleted from all our systems, including backups. You can request early deletion of most data types by contacting our privacy team.
International Data Transfers
While our primary operations are based in Azerbaijan, some of our technical infrastructure and partner services are located in other countries. When your data is transferred internationally, we ensure it receives the same level of protection as outlined in this policy.
We only work with international partners who have signed data processing agreements that meet or exceed European Union privacy standards. These agreements specify exactly how your data can be used and require partners to implement appropriate security measures.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When significant changes occur, we'll notify you through email and display a prominent notice on our website.
Minor updates, such as clarifications or contact information changes, will be posted directly to this page with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we're protecting your information.
Continued use of our services after policy updates indicates your acceptance of the revised terms. If you disagree with any changes, you can delete your account or contact us to discuss your concerns.
Questions About Your Privacy?
Email us at [email protected]
Call +994555596175
Biznes Mərkəzi, 25E 8 November Ave, Baku 1025, Azerbaijan